Refund policy

RNTS has 14-day in-store and online purchase return/exchange policy.  Every customer has 14 days after buying/receiving their item(s) to return to our Ponce City Market location or request an online return authorization via email.  Online returns authorizations are designated for online purchases only.

To be eligible for a return/exchange, your item(s) must be in the same, new condition as purchased. 

-Items MUST be in unused and original packaging with all parts included, and must not show signs of use.

-A return receipt is required for proof of purchase for a return or exchange.  We can also look up your receipt if you are a member of our loyalty program.

-Gift receipt returns will be returned by placing funds on a RNTS gift card.  Gift cards do not expire.

Damaged or defective items will be handled on a case-by-case basis as we do our very best to inspect items for defects prior to placement on our sales floor.

To start an online sale return/exchange, please contact us at mail@rhensnesttoyshop.com. A return/exchange product form will be emailed to you to complete.  Return the form via email and pictures of the product.  If your return is accepted, Rhen's Nest will send a return shipping label (if the item was purchased online in store purchases should be returned/exchanged in store) as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Once a returned or exchanged product is received it will be inspected by a member of our team.  If the product is in new and resalable condition, a refund or credit will be issued.

You can always contact us for any return questions at mail@rhensnesttoyshop.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct any mistake.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as ANY sale item(s), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Blind boxes or Blind Bags are not eligible for a return.  If the item is opened and damaged once opened, customers must contact the manufacturer. 

Unfortunately, we cannot accept returns on sale items or gift cards as they are final sale.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or denied. If approved, you’ll be automatically refunded via your original payment method. Please remember it can take up to 7-10 business days for your bank or credit card company to process and post the refund too.