Refund policy

Rhen's Nest Toy Shop — Return Policy

The Basics

You have 14 days from the date you buy or receive your item(s) to return or exchange them.

  • In-store purchases: Bring your item(s) to our Ponce City Market location.
  • Online purchases: Email us to request a return authorization (see steps below). Online return authorizations are for online purchases only.  There is a $7.95 shipping cost associated with any requested return.

⚠️ Squish items and Blind Box/Blind Bag items are FINAL SALE and cannot be returned or exchanged.

What Your Return Needs

To qualify for a return or exchange, your item must be:

  • ✅ In the same new condition as when you purchased it
  • ✅ Unused, in its original packaging, with all parts included
  • ✅ Free of any signs of use

You'll also need:

  • Proof of purchase — a return receipt, or we can look it up if you're a loyalty program member
  • For gift receipt returns — funds will be issued as an RNTS gift card (gift cards never expire)

Damaged or Defective Items

We do our best to carefully inspect every item before it hits the sales floor, but if something slips through, we'll handle it case-by-case. Please inspect your order as soon as you receive it, and contact us right away at mail@rhensnesttoyshop.com if an item is defective, damaged, or incorrect.

How to Return an Online Purchase

  1. Email us at mail@rhensnesttoyshop.com to start your return.
  2. We'll send you a return/exchange form to fill out.
  3. Send back the completed form along with photos of the product.
  4. If approved, we'll email you a return shipping label and instructions on where to send your package.

In-store purchases should be returned or exchanged in store.

⚠️ Please do not send items back before requesting a return — items sent without prior authorization will not be accepted.

What Happens Next

Once we receive your returned item, our team will inspect it. If it's in new, resalable condition, we'll issue your refund or store credit.

Refund timing: Approved refunds go back to your original payment method automatically. Please allow 7–10 business days for your bank or credit card company to process and post it.

Items We Can't Accept Returns On

  • Any sale items
  • Custom or personalized products (special orders, etc.)
  • Personal care items (like beauty products)
  • Blind Boxes / Blind Bags 
  • Squish or Squeeze Items
  • Gift cards

If a blind box/bag or Squish Item is opened and the item inside is damaged, please contact the manufacturer directly.

Want to Exchange Something?

The fastest way to get what you actually want: return your current item, and once that return is approved, place a new order for the item you'd like instead.

Questions?

We're happy to help! Reach out anytime at mail@rhensnesttoyshop.com.